Need to return something to us?

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The Body Candy online store is happy to offer customers a return or an exchange for items purchased online.

 

Returns or exchanges are accepted on goods and will require proof of purchase. 

 

Damaged goods

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If your item is damaged, faulty, or different to how it was described follow these easy steps:

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*Take a photo of the item/s

 

*Send the photo to info.bodycandy@gmail.com along with your order reference number

 

*Our customer care team will contact you to arrange the return of the product.

We will send you a pre-paid postal label to use when returning the item to us.

Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase.

 

Refunds will be issued directly to the credit card used for the purchase.

Email notification will be sent once the return has been processed. 

Please allow up to 7-10 business days for the refund to process.

 

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